Exchange Policy

At Zein Rugs & Furniture, we want you to love what you ordered. If something is not right, we offer exchanges only — we do not offer refunds.

Exchange Eligibility

• Exchanges must be requested within 14 days of the delivery date.
• Items must be unused, unassembled, and undamaged, and returned in their original packaging with all parts and accessories included.
• Items that do not meet these requirements may be refused for exchange.

How Exchanges Work

• Approved exchanges can be swapped for another item of equal value, or a different item — you pay the difference if the new item costs more.
• No cash or card refunds are given. If the new item costs less, the difference is issued as store credit.
• Original shipping and delivery charges are not credited.
• Customers are responsible for return shipping costs unless the exchange is due to our error or the item arrived damaged or defective.
• Exchanges are processed within 5–10 business days after the returned item has been received and inspected.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number. We will make it right with a replacement or exchange at no cost to you.

How to Start an Exchange

Email zeinrugsandecor@gmail.com or call (615) 315-9446 with your order number. You can also visit us at 3209 Nolensville Pk, Nashville, TN 37211.