Refund policy

For all Returns & Exchanges, The process begins here!

Our goal is to make sure you are completely satisfied with the items you order and your experience with ZEINRUGANDFURNITURE.COM

Depending on the reason for the return and the condition of the product,

there may be several options available to you.

• You will be responsible for paying postage on any returns or exchanges.

• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. 

• You will have 10 days from delivery of your package to file a return claim with customer service. 

• If a product you receive is damaged during shipment We will provide a prepaid return label for our U.S. customers to retrieve the item. If we don't have that same item in stock we will provide you with a store credit gift card.

• If the item you’d like to return was ordered more than 10 days ago or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

• If the item was purchased at any special sale we do not accept any returns or exchanges.